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UX Designer | Summer & Fall 2020
Problem
Market Research
Wireframes
First Iterations
User Testing
Subsequent Iterations
Design System
Next Steps
To comply with my non-disclosure agreement, I have changed some of the quantitative data in this case study.
Skills
UX Design
User Testing
Design Systems
Team
1 Senior Experience Design Manager
2 Product Managers
My Role
UX Design Intern working under my manager, a Senior Experience Design Manager
My goal of this project was to improve the player’s experience on EA Help to enable them to find help faster. The number of support tickets will be reduced and will save more time for the company. This also aligns with the company goals of reducing toxicity.
I have built a foundation and collected data to improve future iterations of the pages.
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UX Designer | Summer & Fall 2020
UX Designer | Summer & Fall 2020
UX Designer | Summer & Fall 2020
